Terms and Conditions 

1.  Account Activation and Setup

Decode Studios Ltd will setup your account with us once we have received full payment for your order, and this payment has been screened by PayPal for fraud prevention purposes.

In order to provide you with service, you must provide us with the at least the mandatory information, as requested upon sign-up. If we have reason to doubt the validity of the information which you provide to us, your order may be flagged as fraud, and thus cancelled.

Decode Studios Ltd will endeavour to fulfil your order within 12 hours of your full payment being received. Whilst web hosting orders should be activated almost instantly, domain name registrations will only be fulfilled after being checked for fraud.

Due to the complexity, Business Contracts and Custom Development work will take longer, and we will keep you informed at every stage of the process.

While we will make every effort to fulfil your order in a timely manner, this cannot always be achieved. You agree to indemnify Decode Studios Ltd.

2.  Acceptable Content Policy

All services provided to you by Decode Studios Ltd may only be used within the terms of this policy. Decode Studios Ltd does not allow the following material to be hosted on, streamed to or contained upon its servers:

• Copyrighted material; of which you are neither licensee nor author;
• Material which can classed as threatening or obscene;
• Internet Relay Chat (IRC) bots;
• Proxy or Anonymizer scripts;
• Warez distribution systems;
• Pirated software distribution systems;
• Hate content;
• Hack programs or archives;
• Material which promotes or advertises illegal, or potentially illegal, activity;
• Adult and pornographic content.

Please be aware that Decode Studios Ltd instigates a zero-tolerance policy with regards to adult and pornographic content. Any customer which has such content on any service provided to them will have such services terminated, without warning or refund.

Any customer who has content on any service provided to them which violates this policy will be issued with a warning, which should be responded to within the timeframe outlined to them. This timeframe will be dependent on the severity of the issue. Should a response not be solicited within this timeframe, the services will be automatically suspended, pending termination if no response is solicited within 7 days of the initial notice.

3.  Zero Tolerance Spam Policy

Decode Studios Ltd will not tolerate, under any circumstances, the sending of unsolicited e-mail, bulk emailing, or SPAM. It must be clear that the recipient of any email sent by a user is either expecting the email, or has warranted that you send them emails. Any customer, who does not follow this policy, will have their services terminated, without warning or refund.

Decode Studios Ltd reserves the right to require changes or to disable as any necessary any web space, account, database or other component which does not comply with this policy, at its sole discretion. Decode Studios Ltd also reserves the right to make any such modifications in a situation where an immediate response is required.

Any customer, who instigates spam, or unsolicited email, will be liable for any damages caused as a result of failing to follow this policy.

You agree to indemnify and hold harmless Decode Studios Ltd for any claims resulting from failure to agree to this policy.

4.  Payment Information

You agree to supply appropriate and full payment for the services which you receive from Decode Studios Ltd, in advance of the time period during which such services will be provided to you. You agree that until, and unless, you notify Decode Studios Ltd of your desire to cancel any such services, as covered by further policies in this document, such services will be requested on a recurring basis.

Decode Studios Ltd will endeavour to generate invoices at least 7 days from the due date of the package. Payment can be made any time while the invoice is active, and the payment will only apply to the time period starting from the date when the invoice is due, rather when the invoice is paid.

Decode Studios Ltd reserves the right to change the prices of certain packages or accounts at any time, without any notification, should this be deemed necessary.

Decode Studios Ltd reserves the right to suspend any Business account whose services have not been paid after 30 days from the payment due date.

We also reserve the right to suspend and Personal Account whose services have not been paid for 7 days after the payment due date.

5.  Late Fees

Any invoice which is not paid within 35 days from the payment due date will be liable to pay a 10% late charge, on the total amount due on the invoice. This late charge will become included within the invoice, to be paid in full with it.

Late fees are not refundable, and cannot be transferred to any other invoice other than the one to which they apply.

6.  Back-ups and Data Loss

Decode Studios Ltd is not responsible for the files and data residing on your account. Personal Users agree to take full responsibility for the files and data transferred and to maintain any backups as you see fit and appropriate. While Decode Studios Ltd may take server backups, these should not be relied upon for restoration in the event of data loss (that is, in the event where files and data become unavailable, corrupt or are deleted).  If required, Decode Studios Ltd may be able to provision a backup from our weekly backup routine. A nominal charge will be applied for this service, as we see appropriate. For Business contracts, Decode Studios will provide backup as stated in your plan and are not liable for any loss of data outside of this service.

Decode Studios Ltd should be indemnified and held harmless from any loss of business, sales or uptime arising as a result of using our services.

7.  Force Majeure

Decode Studios Ltd cannot be held liable for any failure to provision or provide appropriately any services, where any such failure is as a result of an Act of Nature (including flood, fire, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war has been declared or not), civil war, rebellion, revolution, insurrection, military or usurped power of confiscation, terrorist activities, nationalism, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or server or staff internet connectivity.

8.  Cancellations and Refunds

Decode Studios Ltd require that account cancellation requests be sent at least 7 business days prior to the renewal date of the account in question. All invoices and bills generated prior to the account cancellation request must be paid.

Account cancellation will take place on the date of renewal, and as such Decode Studios Ltd will not be liable for any refund or credit.

Decode Studios Ltd reserves the right to cancel any account, without warning or refund. Refunds will be given only as we see fit.

9.  Resource Usage

Customers may not:

• Use 25% or more of system resources for longer than 90 seconds in a given 24 hour period.
• Run any type of interactive real-time chat application which uses more than 15% of system resources at any given time.
• Run standalone, unattended server-side processes at any given time. This includes all daemons, such as IRCD.
• Run any software which interfaces with an Internet Relay Chat (IRC) network.

Any customer which fails to adhere to this policy will have their account suspended immediately, and any related processes killed.

10.  Bandwidth and Disk Space Allocations

You are allocated monthly bandwidth and disk space quotas. These quotas vary depending on the package which you have selected for your account. Your account will be automatically blocked from going over any limits, and you must contact Support to request more resources, for your account to continue to function

This is subject to additional charges, which will be at the sole discretion of Decode Studios Ltd.

You agree to indemnify and hold harmless Decode Studios Ltd for any claims arising from the failure to have appropriate usage capacities.

11.  Price Change

The amount which you pay for hosting will not increase from the date of purchase, unless you elect to have your package changed or modified. We reserve the right to increase the amount of resources given to plans or packages at any time, and to change the prices of any such plans or packages.

12.  Special Offers

Decode Studios Ltd reserves the right to add or remove any special offer without warning at any given time.

13.  Support Policy

Decode Studios Ltd will provide priority technical support services to the customer, for services which are provided to them under this agreement. Technical support services are available for the vast majority of the day.

Decode Studios Ltd will make every effort to respond to tickets within 3-12 hours, and we guarantee to respond to tickets within 24 hours of them being submitted. Should we fail to reply within 24 hours, Decode Studios Ltd will offer the customer a selection of free add-ons to their service plan.

Decode Studios Ltd provides support service only via our online ticketing system at https://billing.decodestudios.net/. No other support services are valid, and if you are assisted out with our ticketing system, you should be aware that we do not guarantee any level of support service to you.

We provide support services solely for issues directly related to the functioning of your account, under services which we explicitly provide to you. We will not assist customers with coding, programming, or third-party software. In all instances, you will be referred to this document, and your ticket closed.

14.  Disclaimer

Decode Studios Ltd will not be responsible for any damages of any kind that you or your business may suffer as a result of using our services. This includes, but is not limited to; loss of data, interruptions to service, loss of business. Decode Studios Ltd will make every effort to keep service interruption to a minimum, as is within our control.

You agree to indemnify and hold harmless Decode Studios Ltd for any such claims.

15.  Cease

Decode Studios Ltd reserves the right to cancel or terminate any account at any time where we see fit.

16.  Modifications to the Terms of Service agreement

Decode Studios Ltd reserve the right to revise or modify its policies at any time, without notice, except where a significant departure is made from the original policy, and the new policy, when all customers will be notified of the changes within reason.

17.  Nominet Registrar Terms and Conditions

By registering a domain name through Decode Studios Ltd, you also enter into a contract of registration with Nominet UK on the following terms and conditions as set out here: http://www.nominet.org.uk/nominet-terms. This is a separate contract to any arrangement you may have with us or any 3^rd party for the provision of internet services. In registering through Decode Studios Ltd, you also agree to have read, understood and do accept the Terms and Conditions of Nominet UK.