Decode Studios, a Sheffield based web development company, design and create state of the art, bespoke websites which are tailored to the client’s needs. We specialise in Website Development and Hosting with Outstanding support. A professional, well designed website is key for expanding business and maximising sales and web traffic, Decode Studios provides functional solutions to your company’s needs. We offer a wide range of services for both personal and business use ranging from Static and Dynamic Websites to E-Commerce and online shopping sites to hosting, domain registration and technical support. We also offer graphic and logo design to help promote your company image. Decode Studios use the latest technology to create custom web pages with our own Content Management System and optional plug-inshttp://decodestudios.neten-ushttp://decodestudios.net/favicon.icohttp://decodestudios.net3232http://decodestudios.net/Content/about.aspxWe are Decode Studios, A Web Development Company based in the North of England. The company was established by a university student and has since built up a wide ranging client base Meet the Directors: 1. Dan Brennan Director and Founder of the company, Dan Brennan (Smithy) is an expert in web development, coding and IT systems. His tutorials are not to be missed and can solve almost any IT problem. Expertise: - Website and software development - Graphic Design - Business Start-up 2. Dean Thorpe Director of both Decode Studios and the Charles James Group, Author of ‘The 60 Day Success Blog’. Coaches businesses in Leadership Effectiveness, Personal Success and Business Alignment. Expertise: - Business Start-up - Business Development and Success28 January 2010 18:38http://decodestudios.net/Content/terms and conditions.aspxTerms and Conditions Account Activation and Setup Decode Studios Ltd will setup your account with us once we have received full payment for your order, and this payment has been screened by PayPal for fraud prevention purposes. In order to provide you with service, you must provide us with the at least the mandatory information, as requested upon sign-up. If we have reason to doubt the validity of the information which you provide to us, your order may be flagged as fraud, and thus cancelled. Decode Studios Ltd will endeavour to fulfil your order within 12 hours of your full payment being received. Whilst web hosting orders should be activated almost instantly, domain name registrations will only be fulfilled after being checked for fraud. Due to the complexity, Business Contracts and Custom Development work will take longer, and we will keep you informed at every stage of the process. While we will make every effort to fulfil your order in a timely manner, this cannot always be achieved. You agree to indemnify Decode Studios Ltd. Acceptable Content Policy All services provided to you by Decode Studios Ltd may only be used within the terms of this policy. Decode Studios Ltd does not allow the following material to be hosted on, streamed to or contained upon its servers: Copyrighted material; of which you are neither licensee nor author; Material which can classed as threatening or obscene; Internet Relay Chat (IRC) bots; Proxy or Anonymizer scripts; Warez distribution systems; Pirated software distribution systems; Hate content; Hack programs or archives; Material which promotes or advertises illegal, or potentially illegal, activity; Adult and pornographic content. Please be aware that Decode Studios Ltd instigates a zero-tolerance policy with regards to adult and pornographic content. Any customer which has such content on any service provided to them will have such services terminated, without warning or refund. Any customer who has content on any service provided to them which violates this policy will be issued with a warning, which should be responded to within the timeframe outlined to them. This timeframe will be dependent on the severity of the issue. Should a response not be solicited within this timeframe, the services will be automatically suspended, pending termination if no response is solicited within 7 days of the initial notice. Zero Tolerance Spam Policy Decode Studios Ltd will not tolerate, under any circumstances, the sending of unsolicited e-mail, bulk emailing, or SPAM. It must be clear that the recipient of any email sent by a user is either expecting the email, or has warranted that you send them emails. Any customer, who does not follow this policy, will have their services terminated, without warning or refund. Decode Studios Ltd reserves the right to require changes or to disable as any necessary any web space, account, database or other component which does not comply with this policy, at its sole discretion. Decode Studios Ltd also reserves the right to make any such modifications in a situation where an immediate response is required. Any customer, who instigates spam, or unsolicited email, will be liable for any damages caused as a result of failing to follow this policy. You agree to indemnify and hold harmless Decode Studios Ltd for any claims resulting from failure to agree to this policy. Payment Information You agree to supply appropriate and full payment for the services which you receive from Decode Studios Ltd, in advance of the time period during which such services will be provided to you. You agree that until, and unless, you notify Decode Studios Ltd of your desire to cancel any such services, as covered by further policies in this document, such services will be requested on a recurring basis. Decode Studios Ltd will endeavour to generate invoices at least 7 days from the due date of the package. Payment can be made any time while the invoice is active, and the payment will only apply to the time period starting from the date when the invoice is due, rather when the invoice is paid. Decode Studios Ltd reserves the right to change the prices of certain packages or accounts at any time, without any notification, should this be deemed necessary. Decode Studios Ltd reserves the right to suspend any Business account whose services have not been paid after 30 days from the payment due date. We also reserve the right to suspend and Personal Account whose services have not been paid for 7 days after the payment due date. Late Fees Any invoice which is not paid within 35 days from the payment due date will be liable to pay a 10% late charge, on the total amount due on the invoice. This late charge will become included within the invoice, to be paid in full with it. Late fees are not refundable, and cannot be transferred to any other invoice other than the one to which they apply. Back-ups and Data Loss Decode Studios Ltd is not responsible for the files and data residing on your account. Personal Users agree to take full responsibility for the files and data transferred and to maintain any backups as you see fit and appropriate. While Decode Studios Ltd may take server backups, these should not be relied upon for restoration in the event of data loss (that is, in the event where files and data become unavailable, corrupt or are deleted). If required, Decode Studios Ltd may be able to provision a backup from our weekly backup routine. A nominal charge will be applied for this service, as we see appropriate. For Business contracts, Decode Studios will provide backup as stated in your plan and are not liable for any loss of data outside of this service. Decode Studios Ltd should be indemnified and held harmless from any loss of business, sales or uptime arising as a result of using our services. Force Majeure Decode Studios Ltd cannot be held liable for any failure to provision or provide appropriately any services, where any such failure is as a result of an Act of Nature (including flood, fire, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war has been declared or not), civil war, rebellion, revolution, insurrection, military or usurped power of confiscation, terrorist activities, nationalism, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or server or staff internet connectivity. Cancellations and Refunds Decode Studios Ltd require that account cancellation requests be sent at least 7 business days prior to the renewal date of the account in question. All invoices and bills generated prior to the account cancellation request must be paid. Account cancellation will take place on the date of renewal, and as such Decode Studios Ltd will not be liable for any refund or credit. Decode Studios Ltd reserves the right to cancel any account, without warning or refund. Refunds will be given only as we see fit. Resource Usage Customers may not: Use 25% or more of system resources for longer than 90 seconds in a given 24 hour period. Run any type of interactive real-time chat application which uses more than 15% of system resources at any given time. Run standalone, unattended server-side processes at any given time. This includes all daemons, such as IRCD. Run any software which interfaces with an Internet Relay Chat (IRC) network. Any customer which fails to adhere to this policy will have their account suspended immediately, and any related processes killed. Bandwidth and Disk Space Allocations You are allocated monthly bandwidth and disk space quotas. These quotas vary depending on the package which you have selected for your account. Your account will be automatically blocked from going over any limits, and you must contact Support to request more resources, for your account to continue to function This is subject to additional charges, which will be at the sole discretion of Decode Studios Ltd. You agree to indemnify and hold harmless Decode Studios Ltd for any claims arising from the failure to have appropriate usage capacities. Price Change The amount which you pay for hosting will not increase from the date of purchase, unless you elect to have your package changed or modified. We reserve the right to increase the amount of resources given to plans or packages at any time, and to change the prices of any such plans or packages. Special Offers Decode Studios Ltd reserves the right to add or remove any special offer without warning at any given time. Support Policy Decode Studios Ltd will provide priority technical support services to the customer, for services which are provided to them under this agreement. Technical support services are available for the vast majority of the day. Decode Studios Ltd will make every effort to respond to tickets within 3-12 hours, and we guarantee to respond to tickets within 24 hours of them being submitted. Should we fail to reply within 24 hours, Decode Studios Ltd will offer the customer a selection of free add-ons to their service plan. Decode Studios Ltd provides support service only via our online ticketing system at https://billing.decodestudios.net/. No other support services are valid, and if you are assisted out with our ticketing system, you should be aware that we do not guarantee any level of support service to you. We provide support services solely for issues directly related to the functioning of your account, under services which we explicitly provide to you. We will not assist customers with coding, programming, or third-party software. In all instances, you will be referred to this document, and your ticket closed. Disclaimer Decode Studios Ltd will not be responsible for any damages of any kind that you or your business may suffer as a result of using our services. This includes, but is not limited to; loss of data, interruptions to service, loss of business. Decode Studios Ltd will make every effort to keep service interruption to a minimum, as is within our control. You agree to indemnify and hold harmless Decode Studios Ltd for any such claims. Cease Decode Studios Ltd reserves the right to cancel or terminate any account at any time where we see fit. Modifications to the Terms of Service agreement Decode Studios Ltd reserve the right to revise or modify its policies at any time, without notice, except where a significant departure is made from the original policy, and the new policy, when all customers will be notified of the changes within reason. Nominet Registrar Terms and Conditions By registering a domain name through Decode Studios Ltd, you also enter into a contract of registration with Nominet UK on the following terms and conditions as set out here: http://www.nominet.org.uk/nominet-terms. This is a separate contract to any arrangement you may have with us or any 3rd party for the provision of internet services. In registering through Decode Studios Ltd, you also agree to have read, understood and do accept the Terms and Conditions of Nominet UK. 26 October 2009 17:25http://decodestudios.net/Content/latest site.aspxThe Ditis Group asked us to create a robust, professional website with a customised system for clients and advisors to log into. With advisors spread throughout the country it was important for them to have a website with all their information stored online. To meet these requirements we developed a content management system with a Networking system for advisors, an online recruitment manager and a client relation manager which provided them with a bespoke, functional website that is professional and exceeded their expectations.20 October 2009 18:31http://decodestudios.net/Content/personal hosting.aspxWhatever your hosting needs, we have a plan to suit you. With 3 different packages: Basic, Home and Pro - There’s a package for you. All 3 of our price plans offer instant activation and outstanding customer support. Our packages each come with email capabilities, with the Pro package allowing up to 100 email addresses. With unlimited Sub Domains and Bandwidth of up to 20000MB, it’s hard to find a better host than Decode Studios BasicHomePro Overview Web Space 5000MB 10000MB 15000MB Bandwidth 10000MB 15000MB 20000MB Monthly Price 5.00 10.00 15.00 Quartly Price 15.00 29.00 44.00 Semi-Annually Price 28.50 57.50 85.00 Annually Price 55.00 110.00 165.00 DNS Features Sub Domains Unlimited Unlimited Unlimited Parked Domains 1 Unlimited Unlimited Addon Domains 0 10 20 Email Features Email Accounts 20 50 100 POP3/SMTP Yes Yes Yes IMAP Yes Yes Yes Mailing Lists Yes Yes Yes Spam Assasign Yes Yes Yes Auto Responders Yes Yes Yes Webmail Yes Yes Yes Forwarders Yes Yes Yes Account Features FTP Accounts 1 5 20 Databases (MySQL) 1 10 25 Control Panel cPanel cPanel cPanel Instant Activation Yes Yes Yes 16 October 2009 18:48http://decodestudios.net/Content/testimonials.aspxWhen we met with Decode Studios our business needed to go live in a matter of weeks to satisfy the terms of our investors. We had a deadline to meet with a national newspaper and had to create a robust website that delivers a professional message and grows with our business. Decode Studios not only met our deadline, they created a bespoke solution that exceeded our expectations. I would have no hesitation in recommending them to any business.Alan Ford Managing Director, The Ditis Group I’ve been very impressed with the ability of Decode Studios to marry the needs of my businesses to the highest quality of website development. Right from the beginning they took time to work closely with me and my team to ensure that what we wanted as a business was delivered in the website - whether this has been biographical pages about any of the businesses or a specifically tailored and bespoke booking system. They certainly live up to their headline of being “Where Business and Design are one”. Although Decode Studios may be a young company I can certainly endorse their professionalism, flexibility and eagerness to really meet the needs of their customer to the customer’s highest requirements.Dean Thorpe CEO, Charles James Financial Planning16 October 2009 18:48http://decodestudios.net/Content/business hosting.aspxFor businesses we also offer 3 contracts: Basic, Normal and Advanced. Similar to the personal plans they provide hosting, domain registration and high bandwidths but also come with technical and maintenance support and backup. These contracts are priced at £40, £80 and £120 and are the complete hosting package for any business. Please contact us for more information. You can also check your domain name with our free, online Domain Checker. BasicNormalAdvanced Overview Web Space 5GB 10GB 15GB Bandwidth 300GB 600GB 1000GB Domains 5 10 30 Daily Backups Stored 1 Day 3 Days 7 Days IP Address Shared Shared Dedicated IP Monthly Price 40.00 80.00 120.00 DNS Features Sub Domains Unlimited Unlimited Unlimited Parked Domains Unlimited Unlimited Unlimited Email Features Email Accounts 200 400 Unlimited POP3/SMTP Yes Yes Yes IMAP Yes Yes Yes Mailing Lists Yes Yes Yes Spam Assasign Yes Yes Yes Auto Responders Yes Yes Yes Webmail Yes Yes Yes Forwarders Yes Yes Yes Account Features FTP Accounts 1 5 20 MySQL Databases (Windows/Linux) 1 10 Unlimited MSSQL Express (Windows Only) 1 10 20 Control Panel (Linux) cPanel cPanel cPanel Control Panel (Windows) Plesk Plesk Plesk16 October 2009 18:48http://decodestudios.net/Content/services.aspxAt Decode Studios we offer a wide range of services to help you expand your business presence.New to the internet? We can introduce your company to the internet with a static starter website consisting of a few pages Want to expand your current web presence? We can give you the complete customized functionality that you need using our bespoke Content Management System. This is the perfect solution for businesses that need an interactive website they can edit as and when they need. We will create the initial content along with a content management system so that the client can add edit and remove things as their business needs change. Want increased functionality from your website? If you decide your CMS website needs something above and beyond the ordinary then we can create custom plug ins that will integrate into your existing website to provide the extra features that you request. Want to expand your e-commerce site or create a new one? Our E-Commerce sites are custom created for your business. We can provide you with an online shop which is functional, attractive and easy to manage. Want to develop your image and project it though the web? We also offer Graphic and Logo design and Corporate Identity services such as Poster design, Letterhead and Business Design. At Decode Studios our consultants will ensure your company gets exactly what you need.16 October 2009 18:47http://decodestudios.net/Content/about us.aspxDecode Studios, a UK based company, designs and creates state of the art websites with a professional feel tailored to the individual client's needs. We use the latest web based technology to create designs that are sophisticated, attractive and functional. We are a relatively new company and because we are only small it means that we can offer that personal touch to our clients that larger companies lack. If you prefer to discuss your websites with a human instead of a machine then we are more than happy to provide face to face consultations. As a company, we pride ourselves on customer satisfaction which means at the end of the day, we're not going to be happy until you are. We have a broad spectrum of existing clients' websites which stand as testimonials to our commitment to excellence. Whether a business or personal need, Decode Studios can turn your ideas into workable website solutions. A website is what represents you as a company or individual, to millions of users from all over the world. At Decode Studios we understand how vital a website is to our clients and pride ourselves in making sure our clients get what they want, when they want it.16 October 2009 18:47http://decodestudios.net/Content/welcome.aspxDecode Studios designs and creates state of the art, professional websites which are tailored to your individual needs. We specialize in creating a bespoke solution to exceed your business or personal wants. As developers of sophisticated and functional websites, we have witnessed firsthand the impact that a professional website has on both existing and new companies. A website represents you and your company to the world whilst generating sales and clients; making a well designed website, tailored to your company, essential for expanding your business We offer a wide range of Services from professional E- Commerce sites to dynamic websites with our own bespoke Content Management System. Our competitive Hosting, for both personal and business use, provides a practical, affordable solution to your everyday website needs. We pride ourselves on customer satisfaction and our customer support is second to none and we have a broad spectrum of clients who stand as Testimonial to our commitment to excellence. As a relatively small company, we are proud to offer what others cannot; the personal touch, and are more than happy to arrange a face to face consultation. Please don’t hesitate to Contact us with any queries or for a free, no obligation quote.16 October 2009 17:48http://decodestudios.net/Content/corporate identity services.aspxDecode Studio's Corporate Identity Service includes our creative Logo and Graphic design, one of our bespoke services for smalland large businesses. We design professional, customised and targetedlogosto meet your requirements. As part of our servicewe canalso help you to promote and market your brand by providingPosterdesign,Letterhead and Business Card Design. At Decode Studiosourconsultants willensure your company gets exactly what you need.15 January 2010 16:33http://decodestudios.net/Content/bespoke web development.aspxAs part of our wide range of web services, we are also proud to offerBespoke Web Development.This means we can create tailoredwebsites from scratch that are 100% integrated and customisedto your business or personal needs. We can create back-end systems andCMS based upon yourcompany. So if your company needs something unique and personalized we can help. No idea too big or small.15 January 2010 16:05http://decodestudios.net/Content/software development.aspxAt Decode Studios Ltd we also offer custom software development. These are desktop applications,as opposedto web based, which can becustomised to your business needs to help your businessflowmore efficiently. This software can be based on a database server and are created to befunctional, easy to use and flexible. We can create software for any purpose to help your company become more efficient. Have an ideaorfunction but can't find the application to make it happen? Decode Studios can develop a solutiontosurpass all expectations and deliver the performance and adaptabilityyou require.08 January 2010 17:16http://decodestudios.net/Content/website development.aspx As well as website design we also offer Website Development. This differs from Website designas we include our state of the art contentmanagement system. This service is suitable for smalland large businesses as it provides a great deal of functionality. Our CMS ( contentmanagementsystem) allows you to edit and update content, users, documents and much more. As part of our web development service we can also create bespokeplug-ins for your company toincrease thefunctionality of yourwebsite.These include social media integration , paypal and e-commerce integration andunique plug-ins for your business. An example of such a plug-in is an online ‘Recruitment Questionnaire’ for one of our clients. Withthis questionnaire we wereable to bothcollect information from users and also present it in anonlinedatabase. This means the records can be ordered, filtered andupdated allon the companies 'Dashboard'.08 January 2010 17:14http://decodestudios.net/Content/website design.aspxFor any company in operation today a quality website is essential if the business is to succeed overthe longer term and to get thebest possible results engaging the services of a professional and experiencedwebsite designer is essential. Here at Decode Studios Ltdwe providea whole host ofweb related services that are carriedout with yourcompany in mind. Our Web Design Services can provide you with a complete design solution for your online business.Professional web design and full websitefunctionality are both intrinsic in our integrated website construction. We can customize your website with the right functionality to suit yourbusiness and present it withthebest design layout to match your uniquebrand.08 January 2010 17:13http://decodestudios.net/Content/remote support.aspxNew Service! We now offer Remote support for Personal and Business use. We use remote desktop connectionswhichallow us to access your desktopvia the internet. We can then transfer various diagnostics andrepair applications, run scans, install software etc. We can give you technical support with common problems such as computer viruses,spyware removal,optimization and security updates.With our remote support package we alsoprovide ‘over-the-phone’advice and help / tutorials for you oryour employeesfor issues such asemail setupand other technical supportissues. Our Remote support packages are a monthly subscription. PRICES £120 a month Advanced Business contract – FREE £80 a month Normal Business contract - £5 a month £40 a month Basic Business Contract - £10 a month No Contract (Remote Support only) - £15 a month08 January 2010 17:10